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Return Policy

Return Policy

At Nuova Vita, we want to ensure that you are completely satisfied with your purchase. We will gladly accept returns and exchanges for Dresses and Bandeaus within 15 days from the date you received your order, as long as the conditions outlined below are met.

We highly recommend that color swatches are ordered in advance and that group orders are placed together, this way limiting exchanges due to color inconsistencies. If you are unsure about sizes or have any other questions regarding our products, please do not hesitate to contact us at 561-558-5733 before placing your order.

Product Inspection

At Nuova Vita, we want to ensure you are completely satisfied with your experience. Please be sure to inspect your dress of any damages as mentioned under Conditions before returning. Nuova Vita reserves the right upon inspection to deem a 40% damage fee for the return of damaged merchandise.

Conditions

We accept authorized returns and exchanges on garments only under the following conditions:

  • Garment(s) must be in a new, unworn, and unwashed condition with all tags attached
  • Garment(s) must not contain:
  • any pet hair, dust, dirt
  • any type of stains such as makeup, food, deodorant
  • rips, runs, tears or damages
  • odors infused into the dress such as perfume, deodorant or foreign scents
  • *Please note that all returns and exchanges must be authorized. After 15 days of receiving your order, we can no longer refund.

Contact Information:

TEL: 561-558-5733 OR francesca@nuovavitaonline.com for questions or to obtain a return authorization #.

Customer Service operates 10:30AM-6PM EST Monday, Wed, and Friday

The Return Authorization # must be written on the outside of the packaging.

Mail Return To:

NUOVA VITA ONLINE SHOP

507 NW 39th Circle BOCA RATON, FL 33431 T: 561-558-5733 E: francesca@nuovavitaonline.com

 

 

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